Question: Why is my Match account blocked?

If you break the terms of use of, you will receive a block on your account. If has made a mistake or you have an explanation for your actions, they may take the block off of the account. The quickest and best way to resolve this issue is by calling customer support.

How do I unblock my Match account?

Speaking to Support Speaking to a customer support representative by phone will be the quickest and best way to understand the cause of your block. If there has been a block placed on your account and you have not broken a rule in the terms of use, Match.coms support will unblock your account.

How do I unfreeze my bank account online?

The account holder can log in to the Netbanking portal of the bank and click on the “Update PAN” section. The account holder will have to key in his PAN details and upload the PAN or Form 60 as applicable. Once the documents are uploaded successfully the account will be unfrozen by the bank.

How long does it take for a bank to unfreeze your account?

Usually within 2-3 days.

Join us

Find us at the office

Kaniewski- Tiesman street no. 105, 89242 The Valley, Anguilla

Give us a ring

Kalya Wicht
+26 235 624 296
Mon - Fri, 10:00-17:00

Reach out